{"id":929,"date":"2025-10-12T20:16:00","date_gmt":"2025-10-12T20:16:00","guid":{"rendered":"https:\/\/delinternet.com\/condiciones-de-servicio\/"},"modified":"2025-11-08T07:08:52","modified_gmt":"2025-11-08T07:08:52","slug":"condicions-de-servei","status":"publish","type":"page","link":"https:\/\/delinternet.com\/ca\/condicions-de-servei\/","title":{"rendered":"Condicions de servei"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"929\" class=\"elementor elementor-929 elementor-915\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c9ded3 e-flex e-con-boxed e-con e-parent\" data-id=\"6c9ded3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a58914f e-con-full e-flex e-con e-child\" data-id=\"a58914f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-39ea33e e-con-full e-flex e-con e-child\" data-id=\"39ea33e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e83c42e elementor-widget elementor-widget-heading\" data-id=\"e83c42e\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"title-icon-delinternet\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Condicions de servei<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fdcfbe2 e-flex e-con-boxed e-con e-parent\" data-id=\"fdcfbe2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2459e41 e-con-full e-flex e-con e-child\" data-id=\"2459e41\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3ee1a4 elementor-widget elementor-widget-heading\" data-id=\"c3ee1a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Internet Fibra<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f6d06a elementor-widget elementor-widget-text-editor\" data-id=\"8f6d06a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"font-sm\"><b>Fibra residencial 1000Mbps<\/b>: Quota mensual pvp de 29,90\u20ac.<\/span><\/p><p><span class=\"font-sm\"><b>Fibra residencial Alternativa 100\/300Mbps<\/b>: Quota mensual pvp de 35,00\u20ac.<\/span><\/p><p><span class=\"font-sm\"><b>Fibra Business Lite<\/b>: Quota mensual pvp de 51,12\u20ac<\/span><\/p><p><span class=\"font-sm\"><b>Fibra Business<\/b>: Quota mensual pvp: 302,50\u20ac<\/span><\/p><p><span class=\"font-sm\"><b>Cost d&#8217;Alta<\/b>: 59\u20ac per a usuaris residencials i Busines lite i 350\u20ac a pol\u00edgons industrials.<\/span><\/p><p><span class=\"font-sm\"><b>Per\u00edode de Perman\u00e8ncia<\/b>: 12 mesos, amb una penalitzaci\u00f3 de 150 \u20ac aplicable en cas d&#8217;efectuar la baixa del servei de fibra abans dels 12 mesos estipulats a la perman\u00e8ncia. Els 12 mesos de perman\u00e8ncia comencen a comptar des de l&#8217;activaci\u00f3 del servei de fibra. Amb el pas del temps, la penalitzaci\u00f3 va disminuint conforme transcorren els mesos. \u00c9s a dir, a mesura que passen els mesos de contracte, la quantitat a pagar per cancel\u00b7laci\u00f3 anticipada es va reduint.<\/span><\/p><p><span class=\"font-sm\"><b>SLA (Acord de Nivell de Servei)<\/b>: El temps m\u00e0xim per a la resoluci\u00f3 d&#8217;incid\u00e8ncies \u00e9s de 72 hores per a clients amb servei residencial, 24 hores per a serveis Business Lite, i 8 hores per al servei Business.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7e7ab9 elementor-widget elementor-widget-heading\" data-id=\"a7e7ab9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Internet amb Radio Enlla\u00e7<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49c27d2 elementor-widget elementor-widget-text-editor\" data-id=\"49c27d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"font-sm\"><b>Radio Enlla\u00e7 17Mbps<\/b>: Quota mensual pvp de 21,90\u20ac<\/span><\/p><p><span class=\"font-sm\"><b>Radio Enlla\u00e7 Plus 22Mbps<\/b>: Quota mensual pvp de 30,13\u20ac<\/span><\/p><p><span class=\"font-sm\"><b>Cost d&#8217;Alta<\/b>: Oscil\u00b7la entre 120\u20ac i 266\u20ac segons la ubicaci\u00f3, els equips resten com a propietat del client.<\/span><\/p><p><span class=\"font-sm\"><b>Perman\u00e8ncia<\/b>: No hi ha perman\u00e8ncia<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4e38ac elementor-widget elementor-widget-heading\" data-id=\"c4e38ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Telefonia Fixa<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1d5fb6 elementor-widget elementor-widget-text-editor\" data-id=\"b1d5fb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"font-sm\"><b>Tarifa B\u00e0sica<\/b>: Quota mensual pvp de 3,63\u20ac m\u00e9s 0,018\u20ac\/minut per trucades de fix a fix i 0,024\u20ac\/minut per trucades de fix a m\u00f2bil.<\/span><\/p><p><span class=\"font-sm\"><b>Tarifa Plana<\/b>: Quota mensual pvp de 7\u20ac mensuals, amb 2000 minuts de trucades a n\u00fameros fixos i 1000 minuts a m\u00f2bils.<\/span><\/p><p><span class=\"font-sm\"><b>Tarifa Plana profesional<\/b>: Quota mensual de 10\u20ac m\u00e9s IVA, amb 4000min a fixes i 1000 a M\u00f2bil<\/span><\/p><p><span class=\"font-sm\"><b>Important<\/b>: El cost de la quota mensual no inclou l&#8217;adquisici\u00f3 d&#8217;un terminal fix, el qual es pot adquirir a banda si es necessari.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2901ba elementor-widget elementor-widget-heading\" data-id=\"d2901ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Telefonia M\u00f2bil<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b511ac elementor-widget elementor-widget-text-editor\" data-id=\"8b511ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"font-sm\"><b>Cost d&#8217;Alta<\/b>: No s&#8217;aplica.<\/span><\/p><p><span class=\"font-sm\"><b>Perman\u00e8ncia<\/b>: No hi ha perman\u00e8ncia.<\/span><\/p><p><span class=\"font-sm\"><b>Av\u00eds sobre Roaming<\/b>: Es recomana revisar les condicions de roaming per prevenir c\u00e0rrecs no desitjats durant viatges internacionals.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fe89a5 elementor-widget elementor-widget-heading\" data-id=\"7fe89a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Televisi\u00f3<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a63a234 elementor-widget elementor-widget-text-editor\" data-id=\"a63a234\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"font-sm\"><b>Del Tv<\/b>: Quota mensual de 7\u20ac permet l&#8217;acc\u00e9s a 58 canals i opcions premium.<\/span><\/p><p><span class=\"font-sm\"><b>Canals Premium per afegir<\/b>: Toros caza y pesca, f\u00fatbol 2\u00aa i hot. Cada canal per afegir te una quota mensual de 5\u20ac.<\/span><\/p><p><span class=\"font-sm\"><b>Cost d&#8217;Alta<\/b>: No s&#8217;aplica.<\/span><\/p><p><span class=\"font-sm\"><b>Perman\u00e8ncia<\/b>: No hi ha perman\u00e8ncia.<\/span><\/p><p><span class=\"font-sm\"><b>Important<\/b>: El preu no inclou l&#8217;adquisici\u00f3 d&#8217;un aparell decodificador, es pot adquirir a banda si \u00e9s necessari.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-835bb43 elementor-widget elementor-widget-heading\" data-id=\"835bb43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ofertes especials<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e8d59d elementor-widget elementor-widget-text-editor\" data-id=\"4e8d59d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"font-sm\">Els preus especials amb descompte durant un any i el \u201cpaquet promo\u201d s\u00f3n preus especials i exclusius per a noves contractacions.<\/span><\/p><p><span class=\"font-sm\">Delinternet es reserva el privilegi d\u2019oferir\u00a0 ofertes especials durant l&#8217;any, incloent promocions destinades a la captaci\u00f3 de nous clients aix\u00ed com a la fidelitzaci\u00f3 dels clients existents. Aquestes ofertes poden variar des de descomptes en les tarifes fins a condicions preferencials de contractaci\u00f3.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3e5419 elementor-widget elementor-widget-heading\" data-id=\"b3e5419\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gestions Importants<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6488ca6 elementor-widget elementor-widget-text-editor\" data-id=\"6488ca6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"font-sm\"><b>Procediment de Baixa<\/b>: Es sol\u00b7licita l&#8217;enviament d&#8217;un correu electr\u00f2nic a\u00a0info@delinternet.com\u00a0amb la petici\u00f3 per gestionar la baixa del servei.<\/span><\/p><p><span class=\"font-sm\"><b>Contacte i Suport<\/b>: Per consultes o suport contacteu amb Delinternet amb aquest n\u00famero\u00a0<b>877 990 500<\/b>\u00a0o via correu electr\u00f2nic a\u00a0<b>info@delinternet.com<\/b><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8170599 elementor-widget elementor-widget-heading\" data-id=\"8170599\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formes de Pagament i Facturaci\u00f3<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dde1722 elementor-widget elementor-widget-text-editor\" data-id=\"dde1722\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"font-sm\"><b>M\u00e8tode de Pagament per a contractar serveis<\/b>: Domiciliaci\u00f3 banc\u00e0ria.<\/span><\/p><p><span class=\"font-sm\"><b>Pagaments amb Targeta<\/b>: Disponibles en circumst\u00e0ncies espec\u00edfiques.<\/span><\/p><p><span class=\"font-sm\"><span style=\"color: #b9d205;\"><a style=\"color: #b9d205;\" href=\"https:\/\/my.delinternet.com\/login\">App My Delinternet<\/a>:<\/span> Permet la consulta detallada de la facturaci\u00f3, consultar els serveis contractats i realitzar transaccions online.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55d9ab3 elementor-widget elementor-widget-heading\" data-id=\"55d9ab3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Resoluci\u00f3 de Litigis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-617a8e5 elementor-widget elementor-widget-text-editor\" data-id=\"617a8e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul class=\"pl-4 d-flex flex-column\"><li class=\"font-xs my-2\"><span class=\"font-sm\"><b>Per a la vostra comoditat, us proporcionem acc\u00e9s a la plataforma europea de resoluci\u00f3 de litigis en l\u00ednia<\/b>:\u00a0<span style=\"color: #b9d205;\"><a style=\"color: #b9d205;\" href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=ES\" rel=\"nofollow noopener\" target=\"_blank\">Plataforma Europea de Resoluci\u00f3 de Litigis en L\u00ednia<\/a>.<\/span><\/span><\/li><\/ul><div id=\"simple-translate\" class=\"simple-translate-system-theme\"><div><div class=\"simple-translate-button isShow\" style=\"background-image: url('chrome-extension:\/\/cllnohpbfenopiakdcjmjcbaeapmkcdl\/icons\/512.png'); height: 22px; width: 22px; top: 196px; left: 196px;\">\u00a0<\/div><div class=\"simple-translate-panel \" style=\"width: 300px; height: 200px; top: 0px; left: 0px; font-size: 13px;\"><div class=\"simple-translate-result-wrapper\" style=\"overflow: hidden;\"><div class=\"simple-translate-move\" draggable=\"true\">\u00a0<\/div><div class=\"simple-translate-result-contents\"><p class=\"simple-translate-result\" dir=\"auto\">\u00a0<\/p><p class=\"simple-translate-candidate\" dir=\"auto\">\u00a0<\/p><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Condicions de servei Internet Fibra Fibra residencial 1000Mbps: Quota mensual pvp de 29,90\u20ac. Fibra residencial Alternativa 100\/300Mbps: Quota mensual pvp de 35,00\u20ac. Fibra Business Lite: Quota mensual pvp de 51,12\u20ac Fibra Business: Quota mensual pvp: 302,50\u20ac Cost d&#8217;Alta: 59\u20ac per a usuaris residencials i Busines lite i 350\u20ac a pol\u00edgons industrials. Per\u00edode de Perman\u00e8ncia: 12 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-929","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/delinternet.com\/ca\/wp-json\/wp\/v2\/pages\/929","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/delinternet.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/delinternet.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/delinternet.com\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/delinternet.com\/ca\/wp-json\/wp\/v2\/comments?post=929"}],"version-history":[{"count":0,"href":"https:\/\/delinternet.com\/ca\/wp-json\/wp\/v2\/pages\/929\/revisions"}],"wp:attachment":[{"href":"https:\/\/delinternet.com\/ca\/wp-json\/wp\/v2\/media?parent=929"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}